Frequently Asked Questions (FAQ)

Welcome to the FAQ section of TILL UR DOOR 

We're here to answer your questions and provide you with all the information you need to make your shopping experience as smooth as possible. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team.

**1. Do you offer international shipping?

Yes, we offer international shipping to many countries in Europe. During the checkout process, you'll be able to select your country for shipping options and pricing.

**2. What is the shipping cost?

We offer free shipping TILL UR DOOR for orders within all Europe zones . For other European countries, shipping costs will vary depending on your location and the size of your order. You can check the shipping cost during the checkout process.

**3. How long does shipping take?

The shipping time depends on your location and the chosen shipping method. Standard shipping within [Italie , Romania , Spain ...] typically takes [1-3 days], while shipping to other European countries may take slightly longer. Express shipping options are also available for quicker delivery.

**4. Can I track my order?

Yes, you can track your order. Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.

**5. Do you offer returns and exchanges?

We want you to be completely satisfied with your purchase. If you're not happy with your order 

Please refer to our [https://zayzazay.com/pages/return-policy] for detailed information on how to initiate a return or exchange.

**6. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and Cash on Delivery (COD) for select regions. You can choose your preferred payment method during the checkout process.

**7. Is my personal information safe with you?

Absolutely. We take your privacy and security seriously. Your personal information is handled with the utmost care, and we have security measures in place to protect your data. For more details, please review our [https://zayzazay.com/pages/confidentiality].

**8. How can I contact customer support?

Our dedicated customer support team is here to assist you. You can reach out to us through our [https://zayzazay.com/pages/contact-us] where you'll find our contact details and a convenient contact form. We aim to respond to your inquiries promptly.

**9. **Do you have a physical store I can visit?

At the moment, we operate exclusively as an online store, and we don't have physical retail locations. This allows us to offer the best prices and free shipping TILL UR DOOR for your convenience.

**10. **Can I cancel my order?

If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to assist you, but please note that order cancellation may not be possible if your order has already been shipped.

Thank you for choosing TILL UR DOOR for your shopping needs in Europe. We hope this FAQ has been helpful, and we look forward to serving you with a fantastic shopping experience.